FAQs

Whether you're a seasonal resident, managing an estate, or simply want peace of mind while you're away, this page covers the most common questions about our concierge home watch and property management services. We've gathered the answers to help you better understand how we work, what you can expect, and how we protect your home as if it were our own.

What is a Home Watch service?

Home Watch is a visual inspection of a home or property looking for obvious issues. This includes checking for signs of damage, pests, system failures, or other issues that have arisen or could arise on your property, during your absence.

Why should I use a professional Home Watch service instead of asking a neighbor?

While neighbors may be willing to help, professional Home Watch services offer trained personnel who conduct thorough inspections, provide detailed reports, and are insured and bonded for your protection. This ensures a higher level of accountability and expertise.

What does your Home Watch service include?

Our comprehensive service includes:

· Visual inspection of the property's interior and exterior

· Checking for signs of water leaks, mold, pest infestations, or

 other property damage.

· Ensuring HVAC systems are functioning properly

· Collecting mail and packages to prevent accumulation

· Verifying security systems are operational

· Emailing detailed reports with photos after each visit


Do you offer additional services?

Yes, we provide concierge services such as coordinating maintenance or repair work, overseeing service appointments, or preparing your home for your arrival or departure.

How often do you inspect my property?

Inspection frequency is customizable based on your needs, typically ranging from weekly to bi-weekly visits. We recommend at least bi-weekly inspections to promptly identify and address any issues.

Can you accommodate special requests or specific schedules?

Absolutely. We strive to accommodate your scheduling needs, including coordinating with service providers or preparing your home for specific events.

How will I be informed about the condition of my property?

After each inspection, we provide a detailed report, including photographs and notes on any findings. Reports are delivered via email.

What happens if an issue is discovered?

If we identify any problems, we will contact you immediately to discuss the situation and recommend appropriate actions. With your approval, we can coordinate repairs or emergency services as needed.

Are your services insured and bonded?

Yes, we are fully insured and bonded, providing you with peace of mind that your property is in trustworthy hands.

Who will be accessing my property?

Only authorized and trained professionals from our team will access your property. All personnel undergo thorough background checks and adhere to strict confidentiality protocols.

What are your service rates?

Our pricing is based on factors such as property size, location, and inspection frequency. We offer competitive rates and will provide a customized quote after an initial consultation.

Do you require a long-term contract?

Services can be tailored to your specific needs and adjusted as necessary.